Refund Policy
Last updated 23 September 2026.
If something is not right
Call 0421 644 207 or email electrikellqld@gmail.com. Tell us what is wrong. In most cases Kelly comes back, looks at it and fixes it at no charge under the workmanship guarantee.
Your rights
Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded. If the work is not done with due care and skill, is not fit for the purpose you told us about, or is not completed in a reasonable time, you are entitled to have the problem fixed. If it is a major failure you can cancel the service and get a refund for the part not carried out, or compensation for the drop in value.
Deposits and cancellations
- If you cancel a booking with at least 24 hours notice, any deposit is refunded in full unless materials have already been ordered specifically for your job, in which case the non-returnable cost is deducted.
- If we cancel or cannot do the job, your deposit is refunded in full.
- Call-out fees for completed attendance are not refundable, because the attendance happened. If we could not diagnose or fix the fault we tell you why and what the options are.
Products
Products we supply come with the manufacturer's warranty and the consumer guarantees. Faulty products are replaced or repaired. Change of mind on special-order items is not covered once ordered.
How refunds are paid
Refunds go back to the account or card the payment came from, within 10 business days of agreement.
Electrikell Qld Pty Ltd
9 Broadwater Pl, New Auckland QLD 4680
0421 644 207 · electrikellqld@gmail.com